Analysis of Public Services towards Community?s Satisfaction in Department of Population and Civil Registration of Indonesia
Fitri Sukmawati - Nama Orang
Dr. WASIFAH HANIM, S.E.,M.Si. - Nama Orang
The purpose of this study is to measure measuring community satisfaction as service users and improving the quality of public service delivery. One of the efforts that must be made in improving Public Services is conducting a Community Satisfaction Survey of service users. The sampling technique used purposive sampling at the Department of Population and Civil Registry of the City of Tangerang, totaling 100 respondents. The processing of the data using Likert scale, converting Community Satisfaction Scale values, Grouping Community Satisfaction Index Data. The results proved that the performance of public services from the Department of Population and Civil Registry of Tangerang City was categorized as good and excellent.
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Judul Seri
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Penerbit
UNIVERSITAS WIDYATAMA : BANDUNG., 2020
Deskripsi Fisik
4 Pages
Bahasa
English
ISBN/ISSN
ISSN: 1475-7192
Klasifikasi
NONE
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Edisi
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Info Detail Spesifik
International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 02, 2020
Pernyataan Tanggungjawab
FAKULTAS EKONOMI & BISNIS
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